Frequently Asked Questions

AI Voice Agent is your no-code, always-on sales assistant handling inbound calls 24/7. They qualify leads, book appointments, answer customer queries, and route calls to your team when needed – all with a natural, human-like voice. This frees your sales team to focus on building relationships and closing deals.

Imagine handling a surge of inbound leads without adding headcount. Your AI Voice Agent:

• Provides consistent, high-quality responses 24/7

• Pre-qualifies every lead automatically

• Books meetings while prospects are engaged

• Answers common questions instantly

• Routes priority calls to the right team members

• Frees your team for high-value conversations

AI Voice Agent helps businesses that want to scale their sales and support operations efficiently.

• Real estate agencies managing property inquiries

• Solar installation companies scheduling site visits

• Insurance firms qualifying leads and handling claims

• Hotels providing 24/7 customer support

• Any business looking to optimize their inbound call handling

AI Voice Agent addresses key business challenges:

• Missed opportunities from after-hours calls

• Overwhelmed sales teams handling routine queries

• Inconsistent lead qualificationLong wait times for callers

• Expensive 24/7 staffing needs

• Manual appointment scheduling and follow-up

Unlike traditional IVR systems that offer rigid, menu-based interactions, your AI Voice Agent:

• Engages in natural conversations

• Understands context and intent

• Adapts responses in real-time

• Handles complex queries intelligently

• Routes calls based on actual needs

• Provides a human-like experience

When a call comes in, your AI Voice Agent springs into action:

• Welcomes callers with a natural greeting

• Gathers information using your qualifying questions

• Books appointments directly on your calendar

• Answers queries using your knowledge base

• Routes calls to the right team member based on your rules

• Takes detailed notes for follow-up

Every interaction is handled professionally, just like a skilled sales assistant would.

Setting up your AI Voice Agent takes just 15 minutes.

Once satisfied with the demo call:

• Fill out the AI employee request form

• Choose your AI Voice Agent's voice and personality

• Provide your basic business information

• Set up your qualifying questions

• Book an induction call

• Connect your team calendar for bookings

• Assign your AI Employee to its relevant department

Your AI Voice Agent creates experiences so natural, callers might not realize they're talking to AI until you tell them. They understand context, respond dynamically, and match human speech patterns. You can customize their voice, personality, and responses to match your brand perfectly.

Your AI Voice Agent handles hundreds of calls simultaneously, ensuring no wait times or missed opportunities. Every caller receives the same high-quality experience, whether they're your first call of the day or your hundredth.

Your AI Voice Agent manages call routing intelligently round-the-clock.

During business hours:

• Routes high-priority leads directly to available sales reps

• Transfers complex questions to subject matter experts

• Connects callers who request a human team member

  After business hours:

• Schedules callbacks with the right team member

• Books appointments for qualified leads

• Takes detailed messages for next-day follow-up

  You control the call routing rules based on your business needs.

Your AI Voice Agent knows when to bring in your team. For questions beyond your knowledge base:

• During business hours: Smoothly transfers to the appropriate team member

• After hours: Schedules a callback or books an appointment

• Always: Captures important details for context

• Never: Leaves callers without a clear next step

Your AI Voice Agent never sleeps. After hours, they:

• Qualify leads using your criteria

• Answer common questions

• Take detailed messages

• Schedule callbacks for urgent issues

• Book meetings on your Google calendar

• Log invite confirmations directly in calendar

Based on feedback from our beta customers, successful AI Voice Agent deployments focus on:

• Clear qualification criteria for leads

• Well-organized knowledge base content

• Defined call routing rules for different scenarios

• Regular review of call transcripts

• Ongoing refinement of responses

• Team training on when/how calls are routed

For best results, prepare your knowledge base with:

• Common customer questions and answers

• Product or service details

• Pricing information

• Qualifying questions and criteria

• Call routing preferences

• Business hours and availability

• Start with your most frequent inquiries and expand over time.

We recommend focusing your initial AI Voice Agent customization on:

• Greeting and introduction

• Essential qualifying questions

• Basic appointment types

• Priority routing scenarios

• After-hours handling

• Team member availability

  You can always refine and add more sophistication as you learn what works best.

You can track your AI Voice Agent's performance through:

• Call volumes and handling times

• Lead qualification rates

• Appointments booked

  The above metrics are available in your Luki-AI dashboard, but you should also consider evaluating customer satisfaction levels, response accuracy, and feedback from your sales team.

Definitely not. Your AI Voice Agent is designed to complement your sales team, not replace them. They handle routine tasks so your reps can focus on what humans do best:

• Building relationships

• Handling complex negotiations

• Making judgment calls

• Closing deals

  Think of AI Voice Agent as your sales team's assistant, not their replacement.

Yes. Calls handled by AI Voice Agent are designed to be secure. We employ encryption protocols to protect the data during transmission. Additionally, we have deployed industry standard security practices, and follow various data protection regulations to ensure the confidentiality and integrity of your data. For more information, please visit the Trust Center.

No worries, your AI Voice Agent always has a backup plan.

During business hours:

• Smoothly transfers to the right team member

• Provides context from the conversation

• Ensures no information is lost

After business hours:

• Schedules a callback at the caller's preferred time

• Books an appointment when appropriate

• Takes detailed messages for follow-up

• Clearly explains next steps

Based on beta feedback, callers consistently report positive experiences because:

• Conversations feel natural and human-like

• They hear no “wait, you’re on hold” music

• Questions get answered immediately

• Appointments are booked efficiently

• Complex issues are routed quickly

• Follow-up is timely and consistent

  Truth is, many callers don't realize they're talking to AI until you tell them.

No, we do not use Customer Data to train our AI models.

We prioritize data privacy to protect our Customers’ Data. AI Voice Agent has been designed with privacy protections to keep the Customer Data secure, and we adhere to the various data protection laws including GDPR. Data is encrypted during transmission and storage, access to the data is restricted to authorised personnel, and we collect minimal data to be able to provide you with the AI Voice Agent service. The sub-processors have also been vetted to ensure they meet the standards for privacy and security. For more information, please visit the Trust Center.

The AI Voice Agent calls are stored in data centers located in the United States.